Leadership Edge

For leaders

Write expectations people can actually act on.

Answer eight short questions. Get a clear expectation in bullets or a paragraph, plus what you commit to as their manager. Download it as a Word document and talk it through together.

Outcome

What am I expected to deliver?

Standard

How well am I expected to do it?

Measurement

How will we know I met it?

The eight steps

  1. 1Outcome. What needs to happen?
  2. 2Standard. What would excellent execution look like?
  3. 3Ownership. What specifically is this person accountable for?
  4. 4Timing. When should this happen, and how often?
  5. 5Process and guardrails. What requirements, processes, or boundaries must they follow?
  6. 6Communication. When should they update you, and when should they escalate?
  7. 7Manager commitment. What support, resources, or decisions will you provide?
  8. 8Measurement. How will you both know the expectation has been met?

Manager commitment

Every agreement states what your employee can expect from you, not only what you expect from them. That is what makes this a leadership tool instead of a form.

Start with your email

No password. We email you a secure sign-in link so your drafts are saved.